If you’re not sure the recipient is married or unmarried you can use “Ms” as it covers both Mrs and Miss. Although the first is a safer bet because nowadays you can’t always tell the gender from someone’s name. A polite and respectful way to open an email to someone you don’t know is “Dear, or Dear Mrs/Mr/Miss. However if you’re writing an invitation or letter of condolence the correspondence are much more personal so the email should be informal. it’s likely you’ll be writing formally because it’s business correspondence. How you address an email depends on the context of the email, if you are writing a cover letter, job application, insurance claim etc. How you address an email sets out the tone of the email, which is very important regardless of the message you are getting across. How to address an email to someone you don’t know and someone you do
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